Banner PresencePLUS P4 EDGE 1.3 Series User Manual Page 25

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During powerup, all the sensor LEDs illuminate for 15 to 20 seconds.
After the Red Error LED turns OFF, verify that the Green power LED is flashing.
7. Launch the Software.
Click Start > PresencePLUS to start the program.
If the sensor has a different IP address than the default address (192.168.0.1), or if it is connected
through a serial connection, the following error message will display:
Sensor not found on specified IP address 192.168.0.1.
Do you want to try another IP address?
Click Yes to access the System Setup window.
Click on the Sensor select tab, and change the conection setup as follows:
Ethernet Connection --
1. Select Ethernet (RJ45) in the drop-down menu.
2. Change the IP address to the address of the sensor to which the PC is connected.
3. Click OK.
Serial Connection --
1. Select PC Serial in the drop-down menu.
2. Click OK.
3.3.1 General Troubleshooting
The following table describes solutions to the most common problems in using the PresencePLUS software.
For further assistance, contact Banner Engineering.
Cause/SolutionProblem
Sensor not getting enough power.
Green Power LED on sensor is not ON.
Check the connection to the power supply.
Interface cannot connect to the sensor.
No image on the monitor.
Run display set to "None"
No image on PC or monitor.
Ensure that the sensor is receiving trigger signals.
Green Ready LED on sensor is OFF.
Sensor not receiving triggers
The software seems to be working correctly, but the
image is missing.
If the connections are secure, call a Banner
Applications Engineer.
Software restart needed or there are loose
connections.
Error message "Failed to capture a full-resolution
image. Please try again."
Restart the PresencePLUS software.
Image is frozen on the PC and monitor.
Check all connections.
Green Ready LED on sensor is OFF
If a software restart does not correct the problem and
the connections are secure, call a Banner
Applications Engineer.
25Banner Engineering Corp. - Minneapolis, MN USA - www.bannerengineering.com
Tel: 763.544.3164
P/N 000000
Getting Started7/2009
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